Accelerated time-to-value

Start providing sophisticated AI support immediately. Our team handles everything from brand voice to configuration, so your agent is trained and ready to help customers in days, not weeks.

Expert configuration & integration

Our experts handle the full setup, from automated review responses to POS system integration that pulls in customer data and automatically triggers review requests.

No technical burden

Get the power of AI without the pain of setup. We manage the backend integration and provide personalized training so you feel confident from day one.

Performance optimization

Purchase our AI Employee support and get on-demand support where our experts remain available to help you adjust your agent’s responses or update your knowledge base as your business grows. (purchased separately)

We build a support engine that actually listens

Automated customer service often feels cold or dismissive. To fix this, our specialists configure your agent using the HEARD framework (Hear, Empathize, Apologize, Resolve, Diagnose). We take care of the heavy lifting by loading your specific business knowledge directly into the system. This ensures that when customers reach out, they receive a warm, human-like response that validates their concerns before providing a solution.

Solve problems first, capture details later

Most chatbots create friction by asking for contact info before helping. Our team sets up your agent with a resolution-first strategy. Instead of forcing users through a form, the agent searches your uploaded documents and website content to answer questions immediately. We handle the technical build for both SMS and web chat, creating a smooth experience where the agent only asks for an email address if a human needs to step in.

Your white-glove AI Support Agent onboarding process

Step 1

Strategy & knowledge base building

You’ll complete a detailed fulfillment form, then meet with our specialists to provide the source of truth for your business, such as manuals and price lists, and tailor your support workflows.

Step 2

Expert done-for-you implementation

Our team handles the entire technical setup: configuring the HEARD framework, fine-tuning your brand voice, and installing the agent on your website and SMS channels.

Step 3

Training & ongoing support

We train your team on the new system and with our AI Employee Support, we offer on-demand expert assistance whenever you need to update your settings, add new data, or refine how the AI interacts with your customers. (support purchased separately)

The difference is our experts

Software alone doesn’t deliver results; expert implementation does. With our managed AI Support Agent Setup, you get a dedicated team of specialists who understand the technology and your business goals. We ensure your agent is flawlessly configured from day one and remain available for on-demand support to keep your automated service running at peak performance.

This is what partnering with Vendasta feels like

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